57vip Privacy Policy

§ 01 About This Privacy Policy

This Privacy Policy ("Policy") describes how 57vip ("we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors who access the 57vip platform at 57vip.net (the "Platform"). It applies to all services offered through the Platform, including online casino games, sports betting, bingo, slots, account management, and customer support interactions.

By registering an account, completing the 57vip Login process, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

§ 02 Data Controller

For the purposes of applicable Philippine data protection law, 57vip is the data controller responsible for your personal information collected through the Platform. As data controller, 57vip determines the purposes and means by which your personal data is processed.

57vip has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact our DPO using the contact details provided in Section 15 of this Policy.

§ 03 Personal Data We Collect

57vip collects the following categories of personal data from players and Platform visitors. We collect only the data that is necessary for the purposes described in this Policy.

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for responsible gaming assessments or regulatory compliance purposes.

§ 04 How We Collect Your Data

57vip collects personal data through the following channels and methods:

• Direct interactions: Data you provide when registering an account, completing the 57vip Login process, making deposits or withdrawals, contacting customer support, or responding to surveys and promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Identity verification providers: Data received from third-party KYC and identity verification services when we verify your age, identity, and source of funds as required by applicable regulations.
• Payment processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers when you make deposits or request withdrawals.
• Fraud prevention services: Risk signals and fraud indicators received from third-party fraud detection partners to protect the integrity of the Platform and all players.
• Publicly available sources: In limited circumstances, information from publicly available sources such as government databases or court records, where required for regulatory compliance.

§ 05 How We Use Your Personal Data

57vip uses the personal data we collect for the following purposes. We will only use your data in a manner that is compatible with the purpose for which it was originally collected.

• To create, verify, and manage your 57vip player account, including processing your registration and enabling the 57vip Login function.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods.
• To verify your identity and age in compliance with applicable Philippine regulations, including confirming that you are at least 21 years of age.
• To operate, maintain, and improve the games, features, and services available on the Platform.
• To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts via SMS or email.
• To provide customer support and resolve disputes, complaints, or technical issues you raise with our team.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.
• To personalise your experience on the Platform, including displaying relevant game recommendations and promotional offers where you have consented to receive them.
• To comply with our legal and regulatory obligations under Philippine law, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• To enforce our Terms & Conditions and protect the rights, property, and safety of 57vip, its players, and third parties.

§ 06 Legal Basis for Processing

57vip processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform our contract with you, including operating your account, processing payments, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML/CTF obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: Processing necessary for 57vip's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent, such as sending you marketing communications or promotional offers. You may withdraw your consent at any time by contacting our support team.

§ 07 Data Sharing & Disclosure

57vip does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely to facilitate deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC and age verification services engaged to confirm your identity and eligibility to use the Platform.
• Game content providers: Licensed game studios and live casino operators whose games are available on the Platform, to the extent necessary to operate those games and resolve disputes.
• Fraud prevention and security partners: Third-party services engaged to detect and prevent fraudulent activity, money laundering, and other security threats.
• IT and infrastructure providers: Cloud hosting, data storage, and technical support providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, regulators, courts, or law enforcement bodies where disclosure is required by law, court order, or regulatory direction.
• Professional advisers: Lawyers, auditors, and accountants engaged by 57vip, subject to professional confidentiality obligations.

All third parties with whom 57vip shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific service they provide to 57vip.

§ 08 Cookies & Tracking Technologies

57vip uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including maintaining your login session, remembering your language preference, and enabling secure transactions. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the Platform, such as which pages are visited most frequently, to help us improve performance and user experience.
• Functionality cookies: Remember your preferences and settings, such as your preferred game category or display settings, to provide a more personalised experience.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to complete the 57vip Login process or access certain game features.

§ 09 Data Retention

57vip retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML/CTF record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Gaming activity data: Retained for three (3) years following account closure, or longer if required for the resolution of an outstanding dispute or regulatory inquiry.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless the communication relates to an unresolved dispute.
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymised or deleted.

When personal data is no longer required, 57vip will securely delete or anonymise it in accordance with our internal data disposal procedures.

§ 10 Data Security

57vip implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the Platform.
• TLS 1.3 protocol for all server-to-server communications involving personal data.
• Encrypted storage of sensitive data fields, including payment account details and government ID numbers.
• Role-based access controls ensuring that only authorised 57vip personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication requirements for all 57vip staff accessing systems that contain personal data.
• Incident response procedures to detect, contain, and notify affected players of any personal data breach in accordance with NPC notification requirements.

While 57vip takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You acknowledge this inherent risk when using any online platform and are encouraged to use a strong, unique password for your 57vip account and to enable OTP-based two-factor authentication.

§ 11 Your Data Subject Rights

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by 57vip. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 15.

57vip will respond to all valid data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of any such extension. We may request proof of identity before processing any data subject request to ensure we are disclosing or modifying data only to the rightful account holder.

§ 12 Children's Privacy

The 57vip Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gambling regulations. 57vip does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, void any gaming activity, and delete the personal data in question. Any deposited funds will be returned to the original payment method after deducting any bonuses received.

If you believe that a minor has registered on the 57vip Platform, please contact our support team immediately at the email address provided in Section 15.

§ 13 Third-Party Links

The 57vip Platform may contain links to third-party websites or services, such as payment provider portals or game studio information pages. This Privacy Policy applies solely to the 57vip Platform and does not govern the data practices of any third-party websites or services.

57vip is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the Platform.

§ 14 Updates to This Privacy Policy

57vip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will notify registered players via the email address or mobile number associated with their account, or by displaying a prominent notice on the Platform, at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Policy.

The most current version of this Privacy Policy is always available at 57vip.net/privacy-policy. We encourage you to review this page periodically to stay informed about how 57vip protects your personal information.

§ 15 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 57vip handles your personal data, please contact our Data Protection Officer. Our team is available 24 hours a day, 7 days a week, and our Filipino-speaking agents are always ready to assist.

You may reach us via the live chat feature on the Platform, or by writing to us at the email address below. Please note that this address is provided as plain text only and is not a clickable link:

When submitting a data subject request, please include your registered account username, a clear description of your request, and any relevant reference numbers. This will help us locate your records and respond as efficiently as possible. We aim to acknowledge all privacy-related enquiries within two (2) business days.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.